Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary based on your location and selected shipping method. Domestic orders generally arrive within 3–7 business days, while international orders may take 7–21 business days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking link.
Do you ship internationally?
Yes, Sisu Skin Science proudly ships to customers worldwide. Shipping rates and delivery times are calculated at checkout.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make modifications.
Returns & Refunds
What is your return policy?
We accept returns of unopened and unused products within 14 days of delivery. Items must be returned in their original packaging.
How do I start a return?
Please contact our support team at sisuskinscience@hotmail.com with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after we receive and inspect your returned item.
Products
Are your products suitable for sensitive skin?
Our formulations are carefully developed using high-quality ingredients. However, we always recommend performing a patch test before using any new skincare product.
Are your products cruelty-free?
Yes, we are committed to ethical skincare and do not test our products on animals.
How should I store my skincare products?
Store your products in a cool, dry place away from direct sunlight and excessive heat.
Can I use multiple products together?
Yes, many of our products are designed to work together as part of a complete skincare routine. Please refer to individual product instructions for best results.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through trusted payment providers.
Account & Support
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchase history more easily.
How can I contact customer support?
You can reach our support team anytime at support@sisuskinscience.com. We aim to respond within 24 business hours.
How do I subscribe to your newsletter?
Simply enter your email address in our newsletter signup form located at the bottom of our website.
General
Are your products medical treatments?
No, our products are intended for cosmetic use only and are not designed to diagnose, treat, cure, or prevent any medical condition.
How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media for the latest updates, exclusive offers, and skincare tips.