Shipping & Returns

At Sisu Skin Science, we are committed to delivering your skincare essentials quickly, safely, and efficiently. Your satisfaction is important to us, and we strive to make every step of your shopping experience seamless.

Shipping Policy

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Times

Estimated delivery times may vary depending on your location:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method. Promotional free shipping offers may apply on qualifying orders.

Order Tracking

After your order ships, you will receive a tracking number via email, allowing you to monitor your package every step of the way.

Incorrect Shipping Information

Please ensure your shipping details are accurate before placing your order. Sisu Skin Science is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Returns Policy

We want you to feel confident in every purchase. If you are not completely satisfied, we are here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Products must be unopened, unused, and in their original packaging.
  • Proof of purchase or order confirmation is required.
  • Items marked as final sale or promotional items are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare products
  • Gift cards
  • Sale or clearance items
  • Promotional or complimentary products

How to Initiate a Return

To start a return, please contact our customer support team at:

Email: sisuskinscience@hotmail.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Our team will provide you with return instructions.

Please note that returns sent without prior authorization may not be accepted.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional processing time.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include clear photographs of:

  • The product
  • The packaging
  • The shipping label

We will resolve the issue promptly by arranging a replacement or issuing a refund.

Lost Packages

If your package appears lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and assist you in resolving the issue.

Contact Us

If you have any questions regarding shipping or returns, our customer support team is always happy to assist.

Email: sisuskinscience@hotmail.com

Thank you for choosing Sisu Skin Science. Your trust means everything to us.